Facilities & Services

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Opening hours

  • WEEKDAYS – We are open from 6pm each evening and close at 8am each morning.
  • WEEKENDS – On weekends, we are available 24 hours, opening at 6pm Friday until 8am Monday morning.
  • PUBLIC HOLIDAYS – We are open all public holidays.

Hospitalization

  • There are two main situations in which your pet may be hospitalized at AHVEC
    • If our duty veterinarian feels that your pet is sick enough during consultation or they require emergency surgery, then may be required to spend some time in hospital.
    • Your regular day veterinarian will give you the option to refer your pet to AHVEC overnight or on weekends for hospitalization.
  • As there is always a veterinarian and a veterinary nurse in the building your animal receives round the clock monitoring and treatments from our dedicated and professional team with up-to-date medical equipment and facilities.

Consultations

  • AHVEC has an experienced emergency veterinarian available at all times. An emergency consultation involves the duty veterinarian meeting with you and your pet, discussing your concerns and any relevant medical history. A complete physical examination is then performed to detect any abnormal findings. In some cases, we can send your pet home with some medication, but in other cases they may need to spend some time in hospital with our amazing nursing team.
  • Sometimes AHVEC can be busy. If this is the case, triage is performed by a veterinary nurse just like human hospital emergency department, and the most critical patient seen first. We endeavor to keep you fully updated on wait times.

Surgery

  • AHVEC has a dedicated surgery suite that includes state of the art surgical equipment, high-tech multi-parameter monitoring facilities, patient warming and resuscitation equipment on hand.
  • All patients under anaesthesia are monitored closely by our experienced and well-trained nursing team.
  • Our veterinary staff are experienced in performing all emergency surgeries, ranging for suturing wounds to performing complicated abdominal and thoracic surgeries.
  • If the surgery may be outside of our scope of experience, we are able to organize a specialist surgeon to assist.

Ultrasound

  • AHVEC has an in-house ultrasound machine that is used when required in emergency situations. These may include detecting bleeding into the chest or abdomen after trauma (such as being hit by a car or involved in a fight), cases of sudden vomiting and/or diarrhea, or to detect issues within the heart.
  • We regularly undergo training to reinforce our skills in this mode of diagnostic imaging.
  • If it is required, we are able to organize a specialist ultrasonographer.

Radiography (X-rays)

  • AHVEC utilizes a computerized, modern digital x-ray machine enabling us to view clear and detailed x-rays of your pet instantly.
  • This allows our veterinarians to diagnose problems quickly and efficiently.
  • As an added bonus, we will burn the x-rays to a CD or email them to your regular day vet.

Pharmacy

  • AHVEC has a fully stocked emergency pharmacy. This includes snake antivenom, paralysis tick antiserum, whole blood and plasma for transfusions, strong pain relief and antibiotics.

Laboratory and Pathology

  • AHVEC has a fully equipped in-house laboratory, with the full range of IDEXX laboratory machines.
  • This includes
    • Haematology (blood count)
    • Biochemistry (organ function)
    • Electrolytes
    • Coagulation (blood clotting ability)
    • Blood gases (oxygen and carbon dioxide levels in blood)
    • Urinalysis (urine testing)
  • Having a fully equipped lab means that we are able to reach a diagnosis quickly and efficiently, meaning treatment can start sooner.

Endoscopy

  • AHVEC has an endoscope included in our wide range of medical equipment. An endoscope is a camera on the end of a flexible tube, which allows us to see inside pets without surgery.
  • It can be used to see the inside of the oesophagus right down into the stomach, or into the lungs.
  • In many cases, we are able to retrieve objects such as bones, fish hooks or toys lodged in the oesophagus or stomach without the need for major surgery.

Payments

  • AHVEC accept most payment options including cash, EFTpos, Credit Cards (Visa or Mastercard) and cheques (with appropriate ID)
  • We do not accept American Express or Diners club card.
  • Accounts must be finalized and paid before your pet leaves AHVEC.
  • A deposit of 50% of the estimated cost is required prior to admission for all hospitalized patients.
  • Further deposits may be requested for patients staying greater than 24 hours.
  • Please note:- Unlike some human emergency services, AHVEC receives no government subsidies. AHVEC is funded entirely by generated income so fees are carefully set to ensure that the centre can provide all of the necessary resources for your special companions. We are a non-account clinic, meaning we do not provide payment plans.
  • If credit is required, then we can assist by applying through a company called VETPAY. Please note that fees are associated with this service.
  • Pet Insurance gives peace of mind in the event of significant trauma or illness allowing you to concentrate on your pet and not have to worry about the cost. AHVEC recommends pet insurance for all pets. Please see our pet insurance page for more details.